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No one needs to tell you that pricing is a complicated process. Often, sales people must consult multiple books and spreadsheets to price products. Because product pricing is dependent on so many factors, it's easy for salespeople to make mistakes.

For example, many companies start with a base price for the product, which often depends on a standard product configuration. The salesperson then adds custom specifications, services pricing, and predetermined customer discounts. All of these factors are applied through an equation that a salesperson must memorize or run through a spreadsheet. If the salesperson has an outdated spreadsheet or price book or does not calculate the price correctly, the resulting errors can cost the company a lot of money. Customers have been known to call several different salespeople in the same company, hoping that someone will make an error and offer a lower price.

The sales process becomes even more complicated when a company sells through distribution partners. If distribution partners wish to sell your product, they must use the same spreadsheets or call a sales person. The whole process takes time and adds one more layer to a process that is already fraught with errors.

The bottom line? Quoting accurate prices for products and services is essential if a company wants to stay competitive.




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